Practice Chaperone Policy
IT IS THE POLICY OF THIS PRACTICE TO
RESPECT THE PRIVACY, DIGNITY, RELIGIOUS
AND CULTURAL BELIEFS OF OUR PATIENTS.
IF YOU FEEL YOU WOULD LIKE A CHAPERONE
TO BE PRESENT DURING A PHYSICAL
EXAMINATION BY A DOCTOR OR ANY OTHER
HEALTH PROFESSIONAL YOU MAY BE
CONSULTING AT THE SURGERY (OR IF YOU
WOULD PREFER TO BE EXAMINED BY A DOCTOR
OR HEALTH PROFESSIONAL OF THE SAME SEX
AS YOURSELF) PLEASE LET US KNOW AND WE
WILL DO OUR BEST TO COMPLY WITH YOUR
All patients are entitled to have a
chaperone present for any consultation,
examination or procedure where they feel
one is required.
Wherever possible we would ask you to
make this request at the time of booking
appointment so that arrangements can be
made and your appointment is not delayed
in any way. Where this is not possible
we will endeavour to provide a formal
chaperone at the time of request.
However occasionally it may be necessary
to reschedule your appointment.
Your healthcare professional may also
require a chaperone to be present for
certain consultations in accordance with
our chaperone policy.
If you would like to see a copy of our
Chaperone Policy or have any questions
or comments regarding this please
contact the practice manager.
We operate a strict code of
confidentiality at all times in
accordance with the principles of the
NHS Information Governance Policy.
Both your paper and computer records
are confidential. We comply with the
Data Protection Act, 1998, which lays
down legal requirements for computer
users such as ourselves. The Caldecott
Protocol and the Data Protection Act
provide the basis of the policy. The aim
is to safeguard patient identifiable
information. Where information is used
and shared between various bodies this
must be justified and limited to
essential information only.
be sure that anything you discuss with
any member of this practice (doctor,
nurse or receptionist) the information
will stay confidential.
All patient information is considered
to be confidential and we comply fully
with the Data Protection Act. All
employees have access to this
information in relation to their role
and have signed a confidentiality
agreement. Information may be shared, in
confidence, with other NHS organisations
in the interests of patient care.
The only reason why we
might have to consider passing on
confidential information without your
permission, would be to protect you or
someone else from serious harm. We would
always try to discuss this with you
Our Practice policy is designed to
ensure that there is no disclosure of
patient information outside the
guidelines and that every use of patient
identifiable data is lawful.
We only ever use or pass on
information about you if people have a
genuine need for it e.g. in making
clinical referrals. Anyone who receives
information from us is also under a
legal duty to keep it confidential.
Sometimes the law requires us to pass on
information e.g. to notify a birth or
when we encounter infectious diseases
that may endanger the safety of others.
Data may be gathered for audit purposes
and in development of medical care or
other NHS services.
Everyone working for the NHS has a legal
duty to keep information about you
confidential. We have a nominated lead
person responsible for the operation of
the policy and compliance with legal
requirements. All Staff, both clinical
and non-clinical are aware of their
responsibilities and obligations under
Zero Tolerance Policy
The Zero Tolerance Campaign is a nationwide initiative to tackle violence, abuse and illegal acts against staff working in the NHS. The campaign has been initiated by the Secretary of State for Health and has the full support of the Home Secretary, the Lord Chancellor and the Attorney General.
Applewood Surgery is committed to the NHS Zero Tolerance Policy and we have adopted the following statement:
ďAny form of violence against our staff from any person will not be tolerated. No form of violence or abuse is acceptable whether it be towards the staff or any other person on practice premises.
You should expect that our staff treat you with courtesy at all times. The staff work very hard on behalf of our patients and therefore we expect that they have the right to work in a safe environment.
If a patient commits an act of violence against any doctor, member of staff, patient, or any other person present either in the surgery or on another premises where he/she is being treated, or behaves in such a way that any of these fear for their safety, it will result in him/her being removed from Applewood Surgery's list and the incident being reported to the police.